I actually posted this on my Tumblr blog a while back but thought it would be worth the share here. This video shows a highly interactive video conference where online salespeople can help navigate customer service issues. It's customer service meets Minority Report. Really cool stuff.

3 from B-Reel & B-Reel Films on Vimeo.

What do you all think? How close are we to seeing ideas like this become more practical?

Related articles

• The Evolution of Customer Service (serve4impact.com)
• Online Customer Service Done Right (neo1seo.com)
• This is the future of online customer service (adweek.blogs.com)