Hanging Out on Google+ Brain WadsDrew HawkinsJuly 28, 2011Conversation, Customer service, Dell, Facebook, Google, Hangout Industries, Livestream, twitterComment
The Future of Customer Service Brain WadsDrew HawkinsApril 26, 2011Business, Business Services, Customer, Customer Management, Customer service, Education and Training, Minority Report (film), VimeoComment
A Simpler Answer to Salesforce.com Brain WadsDrew HawkinsApril 20, 2011Business, Constant Contact, Customer, Customer relationship management, Customer service, Event Management, Hitcents, Salesforce-com Comments
Are Social Listeners Missing A Huge Opportunity? Brain WadsDrew HawkinsDecember 1, 2010BestBuy, Comcast, Complaint, Customer, Customer service, marketing, social media, twitterComment
